Warranty

We stand behind our products and should any issues arise, we will make it right, guaranteed.

All of our inflatable boards are warranted to the original owner against defects in workmanship for a period of 3 years from the date of purchase.  Warranty service can only be performed once the gear has been returned to the country or region where the gear was purchased or returned to the country or region from which the order was shipped (in the case of international orders shipping from either the US, EU, or NZ).  International shipping may be required if you need service from outside the US, EU, or NZ.

Our paddles are warranted against defects in workmanship to the original owner for 1 year.

If the gear is determined to be defective, the gear will be repaired, replaced, or refunded, at our option.

This warranty is limited. Damaged product through wear and tear, misuse, or neglect may be repaired at a nominal charge.

PLEASE NOTE:

Customer is responsible for shipping board to repair facility.

We will respond within 1-2 business days of receiving your warranty submission.

Please allow 10 business days for repair.

Total turnaround including shipping is typically 15 business days but may be longer.

To keep your board in good condition (and to keep the warranty in place) please click here for the owner’s manual.

we have your back

Warranty and Repair Process

Please email the following 10 items + photos to warranty@halagear.com.

Once it is completed, we will work hard to make everything right and get you on to your next adventure ASAP.

1) Name
2) Phone Number
3) Address
4) City
5) State
6) Zip
7) Country
8) Serial Number
9) Product description – model, year, where purchased, month+year of purchase, etc:
10) Please describe in detail the issue you are having and how it seemed to occur. *

Two photos required: The serial number (1) and the malfunctioning item (2), specifically where the damage has occurred.

All Other Items: A clear photo(s) of the malfunctioning item, specifically where the damage has occurred.